Refund policy

Shopping for gifts should feel reassuring and simple, and our extended seasonal return policy is designed to give you peace of mind during the holiday period. Any product purchased between November 1, 2025 and December 24, 2025 qualifies for an extended return window, allowing returns or exchanges up until January 16, 2026. This policy is intended to accommodate gift-giving timelines, ensuring recipients have enough time to decide whether an item is right for them.

To be eligible for a return or exchange, items must be in their original condition. This means products must be unworn, unwashed, and free from damage, with all original tags still attached. These requirements help ensure that returned items can be responsibly processed and, where appropriate, made available again. If an item shows signs of wear, use, or alteration, it may not qualify for a return or exchange under this policy.

Certain products are excluded from returns and exchanges. Items designated as final sale are not eligible to be returned or exchanged under any circumstances. This category includes gift cards, insoles, and any merchandise clearly marked as final sale on the website or in retail locations. Additional exclusions may apply from time to time, depending on product type or promotional conditions, so it is always recommended to review product details carefully before completing a purchase.

Customers are responsible for the cost of return shipping. Shipping fees paid at the time of purchase are non-refundable, even if the item itself is returned. Once a return is approved and processed, any refund issued will be credited back to the original method of payment used during checkout. Refunds cannot be redirected to a different payment method, store credit, or gift card unless specifically required by applicable law.

Returns and exchanges must be completed in the same country where the original purchase was made. This limitation exists due to differences in inventory management, taxation, customs regulations, and shipping logistics across regions. If you purchased Allbirds products through a third-party retailer rather than directly from an Allbirds store or website, the return or exchange must be handled through that original retailer and will be subject to their individual return policies.

Allbirds manages sales and order fulfillment based on product availability and inventory considerations. The company reserves the right, at its sole discretion, to manage purchases, orders, returns, and exchanges in a manner that supports fair access to products and efficient operations. This includes the ability to limit quantities, decline transactions, refuse returns, or cancel orders when necessary. Such decisions may be made for a variety of reasons, including but not limited to inventory constraints, suspected misuse of policies, or operational requirements.

If a sale, order, or return is declined or canceled, Allbirds’ responsibility is limited to refunding any amount already paid by the customer in connection with that transaction. The company is not liable for additional damages, losses, or costs arising from such decisions. This approach allows Allbirds to maintain inventory integrity and provide a consistent experience for all customers.

By understanding these guidelines, customers can shop with greater confidence during the holiday season, knowing what to expect if a return or exchange becomes necessary. The extended return period, combined with clear eligibility conditions, is designed to balance customer flexibility with responsible product handling and operational efficiency.